RESOURCES + CUSTOMER SERVICE
Please use this page as a guide for all product questions.
If we still haven't answered your question below, please contact our Customer Service team.
FREQUENTLY ASKED QUESTIONS
THE THERAFIRM ADVANTAGE
For over 60 years, Therafirm has been a leader in manufacturing healthy, gradient compression products. Knit-Rite purchased Therafirm in 2000 and has re-invented the brand and product with updated colors, new styles and high quality standards.
Therafirm has evolved under new ownership through innovation, adding four new lines of product since 2000 including Core-Spun, Core-Sport, Ease, TheraSport, TherafirmLight, Preggers, and GOGO. With our roots in the medical field, all products are developed with consumer's health top of mind. Some products claiming to offer "compression" are not true gradient compression products and may contain little to no compression or actually offer reverse compression. Therafirm's unique ability to combine healthy, true gradient compression with the most up-to-date technologies available results in superior, quality compression garments.
Therafirm products are quality inspected, ensuring superior, true gradient compression garments. Products endure constant evaluation and adjustment to meet quality standards and customers' needs. Therafirm has a certified quality system, receiving ISO 13485 certification.
GREAT FOR TRAVEL
Sitting for long periods of time can reduce blood flow to the legs and feet. Therafirm 15–20mmHg gradient compression socks and hosiery are designed to help prevent edema, leg discomfort, and deep vein thrombosis for long distance travelers.
We offer our products in a variety of styles and yarn types—including opaque, sheer, and microfiber—as well as knit pattern texture options. Color options include fashionable neutral colors for any look.
Moisture-wicking yarns wick moisture away from the skin to the exterior of the sock, moving moisture up and out of the foot area, which provides a more comfortable coolness.
MADE IN USA
Therafirm products are proudly made in the USA in our own manufacturing facility in Hamlet, NC with corporate headquarters in Kansas City, KS.
HANDLINKED SEAM SOCKS
This seam is created by linking together both sides of the sock to fuse together the toe of the sock. Though the seam is as flat as possible, you can still see and feel the seam line on the toe.
SMOOTH, FLAT SEAM SOCKS
This seam is also created by linking together both sides of the sock to fuse together the toe of the sock. It is very faint, but you can still make out the seam line, especially when it is turned inside out.
SMARTKNIT® SEAMLESS SOCKS
Notice there is no irritating seam anywhere in the toe of the sock. When the sock is turned inside out, it is still easy to see that SmartKnit® socks are truly seamless.
TRULY SEAMLESS SOCKS—THEY DO EXIST!
SmartKnit® Seamless Socks are made using a knitting process much like how a cocoon is spun—starting at one point and spinning upwards, thus completely eliminating irritating seams. True SmartKnit® pros know about the amazing differences between our seamless socks and other socks that claim to be seamless. As diabetic, arthritic, and seam-sensitive children and adults know, they are definitely not all alike.
SmartKnit® Seamless Socks are made with the best fiber/technologies available. The treated polyester and Ionic+™ silver fibers wick the moisture away resulting in a sock that effectively controls moisture, provides a more hygienic sock environment, and helps reduce friction. Both socks are odor resistant.
REDUCES RISKS FROM WRINKLING AND BUNCHING
One size does not fit all. Socks that do not properly fit the feet can wrinkle or bunch inside the shoe. SmartKnit® Seamless Socks knitting process uses high-stretch Core-Spun yarns that "hug" your feet for maximum protection. SmartKnit® socks are not bulky to assure adequate room in the shoe.
SmartKnit® Seamless Socks feature a non-binding Halo Top™ that fits comfortably, minimizing indentations. SmartKnit® socks' core-spun yarns stretch to allow blood flow while not slipping down the leg.
MADE IN THE USA
SmartKnit® products are proudly made in the USA in our own manufacturing facility in Kansas City, Kansas. SmartKnit® is a brand of Knit-Rite, LLC.
IONIC+™ MINERAL ANTIMICROBIAL FABRIC
Long known to kill germs, silver is finally finding its way into medical textiles.
Ionic+™ Mineral Antimicrobial Fabric technology bonds a layer of pure silver to the surface of a textile fiber, permanently retaining the best characteristics of both and inhibiting odor before it even gets started.
Garments made with Ionic+™ receive rave reviews and are widely used in medicine, the US military, NASA, and over 60 Olympic teams.
Benefits of Ionic+™ products include:
- Natural reduction of foot odor
- Wicks away perspiration and keeps skin dry
- Inhibts bacterial and microbial growth
- Maintains temperature equilibrium
GUIDE TO COMPRESSION LEVELS
HOW TO MEASURE
KIDS' SEAMLESS SOCKS
HOW TO MEASURE FOR GRADIENT COMPRESSION
Patients should be measured when they first get up in the morning. This helps prevent the fitter from measuring based upon the affected area’s circumference after swelling has occurred. Measure the patient while he or she is standing. If the fitting can not take place before the patient has been on his/her feet for some time, the patient’s legs and feet should be elevated for 15 minutes prior to taking the measurements.
ON EACH PRODUCT PAGE...
Click the size chart on each product page to see the measurements for that specific product.
TIPS FOR GETTING THE PERFECT FIT
- Take snug measurements against the skin.
- Avoid measuring over socks or slacks.
- Never allow folds in stockings.
- Never remove any wound dressings.
- Stockings should not be too tight over dressings.
- Socks must fit the shape of the foot.
- Socks should have even compression or elasticity so that the sock takes on the anatomical shape of the foot without high compression
(binding points) that may create discomfort or circulation obstruction.
- Observe the bare foot prior to donning the sock.
- After donning the sock, the foot shape should be consistent with that of the bare foot.
HOW TO MEASURE FOR SMARTKNITKIDS SEAMLESS SOCKS
SmartKnitKIDS Socks are unique because they don't have a heel. Without a heel, a sock can fit on many different foot sizes. This is one of the great features about SmartKnitKIDS Socks, but it can make finding your child's size a little confusing.
Find your child’s shoe size in left column on the size chart below.
Choose your child's desired sock length/style along top.
Find the correct sock size according to the chart.
HOW TO MEASURE FOR SMARTKNITKIDS SEAMLESS COMPRESSO-Ts
The important thing to remember is that Compresso-T is supposed to be a little tight. It's that tight hug that makes it so comforting.
That said, it's important to size it right. Follow these steps or watch the video below to find the right fit.
STEP 1: MEASURE AROUND THE FULLEST PART OF THE CHEST
Arms should be relaxed and tape should be parallel to the floor and not too tight.
STEP 2: REFERENCE OUR SIZE CHART
Your child's chest circumference in inches will correspond to the size chart.
STEP 3: FIND THE IDEAL FIT
You should be able to put a hand between your kid's body and Compresso-T and pull your hand away a little bit. The length of Compresso-T should reach your child's hip bone.
PUTTING ON YOUR COMPRESSION
PUTTING ON YOUR COMPRESSION
For many men and women that have never worn compression hosiery, putting on your new stockings can be difficult. Compression hosiery has more resistance or compression than traditional pantyhose hose or stockings. Because they fit more snug, they are a little more difficult to put on. Below are a few tips to help you don, or put on, compression stockings.
- Insert hand and grab stocking at top of heel pocket.
- While still holding heel pocket, turn top of stocking down towards toe.
- Open stocking and slide foot in until toe and heel are positioned in place.
- For Knee-highs: Grasp top of stocking and pull up over ankle and calf. Position tops approximately 1" below bend of knee.
For Pantyhose and Tights: With crotch in a snug, comfortable position, stretch panty hose with both hands. Adjust waist band to preferred position either folded under the belly or pulled up and over the belly.
ONCE THE GARMENT IS ON, CHECK FOR THE FOLLOWING:
- The foot portion must fit the shape of the foot. The stockings should have even compression or elasticity so that the sock takes on the anatomical shape of the foot without high compression (binding points) that may create discomfort or circulation obstruction. Observe the bare foot prior to donning once side. After putting on the stocking, the foot shape should be consistent with that of the bare foot.
- Knee highs and trouser socks should go all the way up your calf and stop just below the bend in your knee. If your knee highs or trouser socks are too long, please do not fold them over! This could possibly create reverse compression and it negates all the healthful benefits that compression provides. If you find that your knee highs or trouser socks are too long, please contact us so we can help you find a product that will work better for you!
- For footless garments, the bottom of garment should be placed at the ankle bone or the skinniest part of the ankle.
- If pain, discomfort, or areas of binding occur, the stockings should be removed.
- Always consult with your physician before wearing gradient compression garments.
COMPRESSION FITTERS IN OUR PARTNER RETAIL STORES CAN HELP YOU FIND THE RIGHT COMPRESSION LEVEL AND STYLE FOR YOU, AS WELL AS FILE YOUR INSURANCE.
In order to keep your your products looking like new we just suggest the following care instructions.
Hand wash in lukewarm or cold water with a mild detergent. This will keep your products looking as good as new!
DO NOT BLEACH
Bleach will degrade the fibers in the products and cause them to break down faster. Non-chlorine bleach can be used.
LINE OR DRIP DRY
Try to avoid prolonged exposure to excessive heat as excess heat can break down the fibers in your products faster.
DO NOT WRING
Wringing the product can can the fibers to distort and wrinkle. It can also affect the compression.
DO NOT IRON
We suggest that your products avoid prolonged exposure to heat. This will help prevent the fibers from breaking down.
If you have any further questions about how to care for your products, please contact us. We're here to help.
ACTIVITY DOWNLOADS FOR KIDS
WANT SOME FUN ACTIVITIES FOR YOUR KIDS?
Download these free coloring pages from SmartKnitKIDS® featuring Bugsley and Bugsette!
WE WANT TO WORK WITH YOU!
We are always looking for qualified candidates for various positions in both Kansas City, KS and Hamlet, NC. To see our list of current open positions and to apply, please fill out the Knit-Rite Employment Application.
- Equal Opportunity Employer
- Drug-free work environment
- Knit-Rite/Therafirm participates in E-Verify
**NO AGENCIES PLEASE**
Any employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Knit-Rite, LLC.
Knit-Rite, LLC will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity.
Since 1923, Knit-Rite® has committed to the continued research, development, and manufacturing of orthotic and prosthetic textile products.
Under new owners with medical textile backgrounds in recent years, Knit-Rite® has invested heavily to innovate, develop, and provide a complete selection of high quality and effective products.
To our facilities, providers, and retailers, we remain committed to providing superior products, service, and the highest level of responsiveness.
KNIT-RITE® is a leading designer, manufacturer, and marketer of innovative textiles for the medical and consumer markets. With four generations of practitioners, we have supported the orthotic and prosthetic profession with textile solutions that promote mobility, protection, and comfort. We are proud to provide every patient the best quality of life possible. Knit-Rite has many other innovations in other medical markets including Diabetic and Sensitivity with its SmartKnit® seamless socks family that includes Diabetic, AFO/KAFO and SmartKnitKIDS® Sensitivity Socks.
THERAFIRM®, a division of Knit-Rite®, is a leading manufacturer of quality compression hosiery and socks. With experience making compression hosiery for almost 60 years, we continue to innovate compression garments, developing scientifically advanced products that are fashionable and comfortable, while delivering the healthy benefits patients and consumers need.
Proudly made in the USA
We own manufacturing facilities in Kansas City, Kansas and Hamlet, North Carolina, and we are committed to producing products in the USA that allow a closer direct link to retailers and the ability to shorten our customers’ supply chain management.
Each plant has obtained ISO 13485 certification.
FIND A THERAFIRM COMPRESSION RETAILER
PAYMENT + SECURITY
We accept all major credit cards including Visa, Master Card, Discover, and American Express. We also accept PayPal payments.
We accept checks. In order to pay by check, please contact a customer service specialist to place a tentative order. This will begin the order process and you will be provided with an order total. Simply mail the check in the correct amount to:
120 Osage Avenue
Kansas City, KS 66105
We are required by law to charge sales tax on all orders placed in the following states:
- CA: 9.00%
- ID : 6.00%
- KS : 8.925%
- LA: 4.00%
- MI: 6.00%
- MO: 8.35%
- NC: 6.75%
- NY: 4.75%
- OH: 8.00%
- TX: 6.25%
We use the strongest encryption technology to protect your confidential personal information and credit card information. All credit card information is encrypted and transmitted using a secure SSL protocol. We do not retain your credit card information after your purchase.
2022 HOLIDAY HOURS
We will be closed the following days:
Thursday, November 24–Friday, November 25
Friday, December 23–Monday, December 26
There will be no flat or ground shipments on these dates. All shipments will resume December 27. Please note that if you choose an expedited shipping method, your order will not ship until this date.
Monday, January 2, 2023
There will be no flat or ground shipments on December 30. All shipments will resume January 3. Please note that if you choose an expedited shipping method, your order will not ship until this date.
2022 HOLIDAY SHIPPING DEADLINES
Order by the dates below to receive packages on Friday, December 23. Delivery not guaranteed.
December 9 UPS Flat Shipping
Check ups.com/ctc for details
December 15 UPS Ground Shipping
Check ups.com/ctc for details
December 21 UPS 3-Day
Order before 1 p.m. CST
December 22 UPS 2nd Day Air
Order before 1 p.m. CST
December 23 UPS Next Day Air
Order before 1 p.m. CST
COVID-19 SHIPPING NOTE
Due to the COVID-19 outbreak, shipments may be slightly delayed. Orders placed after 1 p.m. CST / 2 p.m. EST will ship the following business day.
Most of our orders for in-stock items ship from our warehouse the same day or next business day.
Contiguous U.S. Orders
Flat Shipping: $5.99 – Allow 7-10 business days for delivery*
Standard Ground: $9.95 – Allow 3-5 business days for delivery
Second Day Delivery: $18.95 – Allow 2 business days for delivery
Next Day Delivery: $24.95 – Allow 1 business day for delivery
Please Note: Expedited orders received after 12 p.m. CST cannot be guaranteed to ship until the following business day. Our normal business hours are Monday–Friday. We do not offer a Saturday or Sunday delivery option for Second Day or Next Day Delivery. Expedited methods require a physical address. No P.O. boxes. If you have questions about your expedited order, please contact us at 1-866-842-0984.
*Everyday Free Flat Shipping for orders with subtotals at or above $65. We do occasionally sweeten this deal and offer free flat shipping with less or no minimum. Be sure to sign up for our emails to find out when those promotions are happening!
Alaska and Hawaii Orders
For orders shipping to Alaska and Hawaii, we use USPS Parcel Post for $12.00. We cannot guarantee delivery times for orders that ship USPS.
Canada and Puerto Rico Orders
For orders shipping to Puerto Rico and Canada, there is one shipping option: USPS Parcel Post ($15.00 for Puerto Rico and $24.95 for Canada). We cannot guarantee delivery times for orders that ship USPS.
Shipping costs will vary and will be calculated at checkout. International orders are not eligible for returns or exchanges. To place an international order, click on the "International Checkout" button in your cart.
RETURNS + EXCHANGES
COVID-19 RETURN + EXCHANGE POLICY MODIFICATIONS
In this time of great uncertainty, we are making some temporary changes to our return policy in an effort to safeguard the health and safety of our employees and customers and slow the spread of the virus. Until further notice, when requesting a return or exchange of merchandise, we will not require you to return the product to our facilities. If you are requesting an exchange, please follow the posted guidelines, with the exception of returning your product. Qualifying refunds will be processed upon request also without returning the purchased product. Thank you for your cooperation. We wish health and safety to all of our customers and their families.
100% SATISFACTION GUARANTEED!
We want to make sure that you are 100% satisfied. We will exchange or provide store credit on all unworn products returned within 45 days of purchase in their original packaging.
Worn or open products
Due to the intimate nature of our products, we cannot accept worn or washed products.
Clearance and discontinued items
All sales are final on clearance and discontinued items and will not be accepted for return or exchange.
Over time, snags, runs or holes can develop in the product, as with other such products. It is recommended that compression products be replaced every 3–6 months as the compression can break down with normal wear and care. These occurrences will not be considered as defects.
In rare cases of manufacturers' defect or extenuating circumstance, worn products must be laundered prior to returning. Returns must be pre-approved by a Customer Service Representative before the order is returned. If a return of this type is not pre-approved, the return will not be exchanged or credited and the product will not be returned to the customer.
If you feel that your product is defective, please contact us.
HOW TO REQUEST A RETURN OR EXCHANGE
If your order qualifies for a return or exchange, simply log in to your account, go to the orders section and select “Return Items” next to the order which includes the items you wish to return. Complete the return request form online and submit.
If you wish to exchange an item, indicate the item you want in exchange for your return in the comments.
After submitting a return request, our customer service team will review and approve or deny the return based on our return policies. You will receive emails updating you of its progress. If approved, you will then receive a return authorization approval email.
ORDERS RETURNED WITHOUT AN APPROVED RETURN AUTHORIZATION WILL BE SUBJECT TO A 15% RESTOCKING FEE.
If your return request is approved, fill out the return form on the back of the invoice that came with your shipment and send along with the item you are returning. We cannot process a return or exchange without this form.
Misplaced your form?
Customers are responsible for all return shipment charges. In order to avoid lost packages, we recommend customers use a return shipping carrier with tracking, such as UPS or USPS. For exchange orders, we will ship the order back out to the customer free of charge.
RETURNING AN ORDER
First complete a return request and wait for an emailed approval. Customers must complete return form and payment information if applicable and include in their return package. Please be sure to note your order number on the form. Approved returns will receive a refund to your account for the full product value less your original shipping charges. Please allow 10–14 days to receive your refund.
ALL RETURNS WITHOUT A RETURN AUTHORIZATION APPROVAL WILL BE SUBJECT TO A 15% RESTOCKING FEE.
120 Osage Avenue
Kansas City, KS 66105
Alternatively, you can contact us. Please provide your reason for the return and your requested course of action.
Any of products purchased from unauthorized resellers are not covered by our warranty.
All products are covered by our warranty if purchased from ShopThuasne.com or one of the certified online sellers listed below:
LOOKING FOR A LAST MINUTE GIFT? SHORT ON IDEAS?
Then a ShopThuasne gift card is for you! Gift cards deliver to the recipient within minutes of purchase. Choose a specified amount or enter a custom amount your loved one would appreciate.
Best of all, gift cards are sent via email so there’s no shipping cost!
© 2022 Knit-Rite, LLC
Therafirm®, Core-Spun by Therafirm®, Ease by Therafirm®, TheraSport by Therafirm®, Core-Sport by Therafirm®, Preggers by Therafirm®, SmartKnit®, SmartKnitKIDS®, and Knit-Rite Direct® are brands of Knit-Rite, LLC. All brands are subsidiaries of Thuasne®.
Proudly made in USA in Kansas City, KS and Hamlet, NC.
This is general information and not intended to diagnose or treat patients. It is the provider's responsibility to ascertain the appropriateness of individual applications
of compression therapy. Patients should always consult with their provider prior to wearing compression products.
Compression products should not be worn and are contraindicated if you have any of the following conditions: severe arterial insufficiency, cutaneous infections,
acute dermatitis, wet dermatosis, uncontrolled congestive heart failure, skin irritations, allergies to dyes.